Online Course
Case Management in Social WorkModern social work in Ukraine operates under conditions of profound transformations caused by the war and the socio-economic crisis. This has led not only to an increase in the number of clients with complex needs but also to changes in the very nature of social problems that require professional intervention. Specialists often find themselves in situations where resources and time are limited, and clear algorithms are lacking, which may result in burnout and decreased effectiveness.
IF YOU
Don’t know how to start working with a client or how to establish contact?
Feel insecure when visiting a family, especially when facing resistance or distrust?
Don’t have ready-to-use templates and tools, and end up spending time searching for them?
Find it difficult to identify a family’s needs: what to ask and what to pay attention to?
Get confused with documentation – many different plans, reports, and forms, without understanding which are actually necessary and how to complete them correctly?
Struggle to recognize critical signals that indicate risks for a family or a child?
Then the course “Case Management in Social Work” is exactly what you need!
Who this course is for
For professionals in the field of social work, employees and volunteers of non-governmental organizations who work with children and families.
Course goal
To build and strengthen professional competencies necessary for effective case management of families and individuals facing difficult life circumstances.
This course includes:
3 modules
11 lessons
6 videos
11 practical tasks
plus a glossary, handouts, document templates, infographics, and additional materials
Course Program
Module 1
“Fundamentals of Case Management” [4 hours]
As a result, you will:
Understand what case management is, its purpose, and objectives
Be able to determine the level of case complexity
Be able to establish effective interaction with the client
Know the basic principles of personal safety when visiting a family or individual
Know the current case management algorithm and the importance of applying it according to the client’s individual characteristics
Know what family/individual needs assessment is
Module 2
“Case Documentation” [10 hours]
As a result, you will:
Know the legal and regulatory documents that govern the case management process
Know how to develop an individual social support plan based on the client’s needs
Be able to complete a needs assessment report in accordance with the standard
Be able to identify client needs and develop effective support strategies
Know the procedures and standards for recording, storing, and transferring information
Know the factors that influence achieving change in the case management process
Know the benefits of proper documentation related to case management
Module 3
“Provision of Social Services through Case Management” [3 hours]
As a result, you will:
Be able to define the classification of social services and the legal grounds for their provision
Be able to identify individuals in need of social services and determine the most effective ways of support
Understand the role of different actors in the case management process and be able to coordinate social support
Course Speakers
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Oksana Melnychenko
Trainer and expert at NGO ILDC, Director of the Social Services Center of Vyshneve City Community, expert on domestic violence prevention, family mediator. -
Tetiana Herulia
Head of the Social Work Department at the Social Services Center of Vyshneve City Council, Bucha District, Kyiv region. -
Iryna Basista
Trainer and expert at NGO ILDC, psychologist, psychotherapist, specialist in attachment and loss. -
Tetiana Leheta
Psychologist, specialist at the Ternopil Regional Center for Social Services. -
Mariana Hevko
Trainer and expert at NGO “MCRL,” child psychologist, learning and development consultant.